What does FAQ mean?

FAQ stands for Frequently Asked Questions and refers to a section with common questions and answers. On a website or e-shop, it quickly explains information that customers repeatedly look for, such as shipping, payment, returns, product use or how a service works. A well-prepared FAQ helps visitors get answers without contacting customer support, makes important information clearer and can remove uncertainty before a purchase. Questions should be based on customers' real needs, be clearly worded and come with short, specific and up-to-date answers.