What does Chatbot mean?

A chatbot is software designed for automated communication with users via text or voice. It can answer questions, provide information, guide users through a process or help resolve common requests. Simpler chatbots work according to predefined rules and scenarios, while more advanced ones use artificial intelligence and can better handle natural language and conversation context. On websites and e-shops, chatbots are used for customer support, product recommendations, answering frequently asked questions or helping with orders. They can thus speed up communication and reduce the number of routine inquiries.