How to cancel Pobo Page Builder

P Pobo Page Builder cancellation process

We understand that there are a lot of changes in business, so using our add-on may not always be the best way for you.

How to cancel Pobo Page Builder

Are you migrating to another platform, closing your e-shop or have you decided not to use our add-on?

Below you will find everything you need to know about cancelling our service.

In case you are not yet fully decided to cancel the tariff

and if you just haven't figured out "how to do it", we offer a freeconsultation where Michal will explain everything and show you how the basic and pro features work.

Order a consultation

Do you want to cancel the PROFI or PREMIUM tariff?

  1. Uninstalling the add-on is not sufficient.
  2. Email us from the email you use to log in to Pobo, to info@pobo.czrequest to cancel your plan (Profi or Premium).
    • Enter the following in the subject line: Exit Pobo Page Builder - www.vašedomena.cz.
    • In the body of the message, indicate that you are requesting cancellation of the Profi/Premium plan and request a credit for the unused period if applicable.
    • We recommend that you include the reason for cancellation - it helps us improve our service
  3. We will cancel your payment profile directly
  4. Tariff Start you still need to cancel yourself in the Shoptet admin (help below).

The START tariff must always be cancelled directly in the Shoptet administration

  1. In Shoptet, go to Connections and then to the Add-ons Manager.
  2. Click the Uninstall button next to Pobo Page Builder: if you have a payment for a year, contact Shoptet Support to request a credit for the unused period. You can do this via email, phone, or chat directly on the Shoptet website.
  3. Specify the reason for cancellation: Although it is not mandatory, it is a good idea to provide a reason why you wish to cancel the plan. This feedback helps us to continually improve the service.
How to cancel Pobo Page Builder Uninstalling an add-on in Shoptet administration

Migrating to another platform?

In case of departure or platform change, Shoptet allows you to export all the documents within the conversion of descriptions or articles.

HTML structure is sent to Shoptet, so you just need to export it.

Documentation for our CSS styles can be found here: https://www.pobo.cz/static/vector-doc

We also provide a link to our GitHub upon request and assist with the migration to the best of our ability.

It is therefore up to your new e-commerce platform to determine if it allows migration of CSS styles.

Frequently Asked Questions

Will my customizations remain functional after I uninstall Pobo Page Builder?


Uninstalling the add-on will remove our JavaScript and CSS styles from the e-shop, thus deactivating the appearance (styles) and images (due to disabled lazy-load).

Because Shoptet disconnects with Pobo Page Builder, we cannot ensure that pages load properly! see terms of use.

This behavior is normal and other add-ons work the same way, as Pobo Page Builder only loads JavaScript and CSS styles when the add-on is installed.

How do I get images and photos uploaded to Pobo Page Builder?


If you would like to get images from the e-store, please email us at podpora@pobo.cz, with "Completion of Pobo Page Builder - www.vasedomena.cz" in the subject line.

We will then send you all your product photos in a ZIP archive and instructions on how to upload them to Shoptet FTP.

Next you will need to export all of your products in Shoptet and replace the path to those images, we will also email you instructions. After that, the labels will look the same as with Pobo Page Builder installed.

If I reinstall the add-on, will I get my original settings back?


Yes, if you install the add-on within the next month, you will be fully restored back to your settings.

The original styles may not be restored when you install it later. In this case, we are as helpful as possible to help you restore the settings.

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