Questions and Answers

Questions and Answers

Get Started

How do I log in to Pobo Page Builder?

Just log in to your e-shop and click on Activate here

More in our help

Can I use Pobo Page Builder in multiple stores?

By installing, you get one license that is valid for one store only. If you want to use the app on multiple stores, you need to buy multiple licenses. 1 e-shop = 1 Pobo Page Builder account.

No. We are not planning this feature.

Can I edit other pages in Pobo besides descriptions?

Yes, you can also create blog articles or category descriptions. We are actually replacing the WYSIWYG editor in Shoptet. You can copy and paste the generated code to any page on your e-shop you want. Typically, this is the About Us page.

See more about creating blog posts and descriptions

Won't the add-on slow down the e-shop?

CSS styles and JavaScript are loaded asynchronously, so your e-shop will not slow down. The add-on downloads approximately 3kB of JavaScript and CSS, which is a negligible amount of data. When developing Pobo Page Builder, fast loading content was a priority, we use state-of-the-art techniques to ensure that we don't degrade loading speed.


In addition, images, JavaScript and CSS styles are stored on a CDN, which is a special server that guarantees very fast loading, caching and availability worldwide (excluding Russia). The CDN is also resistant to DDOS attacks, which are very common, so there is no risk of failure, for example, loading content.


Last but not least, the CDN allows so-called transformation of JPG and JPEG images into a very economical WebP format, which maintains very good quality and low volume.


Pobo Page Builder is therefore a great choice for those who know that content is king and don't want to deal with technical problems.


Will I need a graphic designer or developer to create my website?

No. Our widgets have been professionally designed and coded so that you can quickly and easily create high-performing landing pages and sales journeys without the need for outside help.

I'm not sure or want to learn more about the tool, do you offer training options?

If you are not sure how to use the tool even after reading our help, we offer free instruction for our Profi and Premium clients.

For more complex issues or for training tailored to your online business, we offer training with our Pobo specialist and co-founder Michal Štikar.

I need tailored training


Is it possible to customize the labels?

Yes, we understand that sometimes the basic design is not enough, that's why our team of designers and coders offers customization, currently for capacity reasons only for clients of our Profi and Premium plans.

I need customization

We also offer bespoke copywriting, which includes putting together a look from our widgets.

I need customized copywriting

Creating labels

What are widgets?

These are the individual elements (blocks) that make up the page. We use different types - video, image, text blocks, icons, customer reviews, business cards, links to articles, etc.

Currently there are 60+ different widgets to choose from in Pobo editor for creating your e-shop.

Can I go back and edit the site again?

Each product includes an original label for editing page blocks and elements. For each edit session, you can undo/redo up to 5 of the most recent edits.

Use the keyboard shortcuts to undo:

  • CMD+z for Mac
  • CTRL+z for Windows

Can I edit my label in Pobo Page Builder and in the Shoptet administration at the same time?

If you customize your label in Pobo Page Builder, we guarantee you a responsive display on every device, fast loading of content and, last but not least, compatibility in case of label customization. The differences between the classic editor and the editor in Pobo Page Builder are as follows:


Classic editorPobo Page Builder
Does not optimize the loading of images, icons and video clipsAutomatically supports lazy loading of images, video clips and icons for faster loading of content
Uses unoptimized images (what you upload is what is displayed)Automatically converts JPEG and JPG images to WebP format, which has a significantly smaller data size
Does not support responsive displaySupports responsive display



If you edit a caption in an e-shop with a traditional editor, you are very likely to break the structure and break the look. Therefore, we do not recommend editing Pobo's labels in the Shoptet administration.

What is a Product Update?

If you click on Update products in the Pobo editor, only products from your e-shop will be updated (this means e.g. changes in names and new products added). Not the product descriptions, these are only downloaded from the e-shop the first time each product is updated.

See more about updating products

Pobo Designer: is it possible to edit the appearance and font size?

Yes, but currently Designer only works on the older version of Legacy and will soon be fully replaced. Our development team is working on a new and innovative solution.

What are Shared Labels?

Used to create labels for multiple products in one place. They are ideal for when you don't want to waste time copying or retyping labels. They are very useful for practical information related to multiple products, or for business cards and links to articles. They also make it easier for you to create descriptions for similar products.

See more about shared descriptions

Can I choose where the shared label appears on the product page?

No, the shared label will always automatically appear below the regular product description.

Is it possible to edit the short product description in Pobo?

Yes, but first you need to select the option "Export long labels including product name and short label" in the "Export Settings".Then you can edit the short label in the editor for each product by clicking on "Export Detail"."

Can I record videos from my computer?

No, you can only add videos to captions via YouTube.

How to add videos to captions

What is Copy Labels?

You can use copy to add individual widgets or entire labels to other products. Duplication is possible for articles.


I exported a label from Pobo to the e-shop, but I would like to revert back to the original label. What should I do?

The original label can be found by clicking on the product in the editor under the "Original label" tab. You can copy and paste the text and export the label. Alternatively, email us at info@pobo.cz to let us know which labels you want to revert to their original state.

What images can I upload to Pobo Page Builder?

It is now possible to upload JPG, JPEGPNG images to Pobo Page Builder. We are currently working on the possibility of uploading GIF and SVG formats.

See more about working with images

Tariffs and credit system

Why can't I pay for Pobo Page Builder in one lump sum?

Content is a long haul, so you can log into Pobo and edit products at any time. At the same time, we're constantly working on the tool, improving and paying for things around maintenance and security to keep the tool running. :)

The supplement is expensive for us, why should we invest?

Even a simple edit of the product page in our drag and drop editor will significantly increase the conversion rate and sales on your e-shop. At the same time, you don't have to code anything and export and import via Excel or CSV.

Pobo Page builder is a versatile tool for small and large e-shops. Besides a simple no-code editor, we offer advanced features, built-in AI tools to make your work more efficient ( ChatGPT, DeepL) and an intuitive coding environment.

View our client descriptions

How do credits work and where can I top up my credits?

Built-in AI tools for translation (DeepL) and AI text editing (Chat GPT 4.0) work within our credit system.

This is a paid integration by us, so there is a fee for this service in the Pobo add-on.

1 credit = 1 CZK

You can see the credit status in the menu under the tab "Credit status". If you run out of credits, please contact us at podpora@pobo.cz with a request to recharge your credits. Please let us know how many credits you want to recharge and we will issue an invoice immediately. Once the money is credited to your account, we will activate the credits for you.

Use popular widgets to save a lot of time and create a unified template.

You can add widgets that you use frequently to your favourites, along with their content (text, images), for quick and easy access.

More about favourite widgets

What happens if I uninstall the add-on?

In case of uninstalling the add-on, our JavaScript and CSS styles will be removed from the e-shop, which will deactivate the appearance (styles) and images (due to disabled lazy-load).

This behavior is normal and other add-ons work this way too, as Pobo Page Builder only loads JavaScript and CSS styles if the add-on is installed.

For more information on cancelling the service under each plan, click here:

Add-on cancellation procedure


For more instructions use our help