What do successful e-tailers do differently when times get tough?

15.07.2025
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What do successful e-tailers do differently when times get tough?

You may know. Sales fall, traffic fluctuates, advertising suddenly doesn't "work" like it used to. That's when the natural reaction comes in: cut back. Look for where to save money. And often the scythe falls on the website, marketing or tools that are supposed to help you grow.

What do successful e-tailers do differently when times get tough?
What do successful e-tailers do differently when times get tough?

What is usually crossed off first?

We know from experience that e-shops in a crisis take similar steps:

  • They stop campaigns.
  • They cancel tools that are "not entirely necessary".
  • They stop improving the site - no time, no desire, no energy.

We get it. But this is where the vicious cycle begins.

Saving on the web when the web sells?

When you stop investing in what generates customers for you, you do the opposite of what would help.

Customers today won't forgive a slow or uninteresting website. They expect:

  • clarity,
  • speed,
  • credibility,
  • a clear reason to buy from you.

And it's all about presentation. The website. It's about communication. It's about the impression.

What do successful e-tailers do differently when times get tough?

A practical example:

One of our clients (a small e-shop with home accessories) cancelled Pobo Page Builder when their sales started to drop. He felt there was "nothing to edit". But within a few weeks , conversions dropped 19%. Without up-to-date information on products or blog, he couldn't respond to the season. When he went back to Pobo and added guarantees, benefits and articles, the numbers picked back up, even without much investment in advertising.

What do successful e-tailers do differently when times get tough?

What do those who make it do differently?

The more successful ones will often do something that may sound risky:

Instead of cutting back, they start investing even more in the web and content, but in a smart way.

  • They don't stop communicating.
  • They use cheaper but effective tools.
  • They create content themselves.
  • They change and test the structure of the site.
  • They learn from data.

The solution is not to save but to optimise

  • It's not about spending more, it's about spending smarter.
  • Take the time to edit your product pages, even a small change can increase conversion.
  • Use the blog not just for "news" but for inspiration, advice and tutorials.
  • Edit, test and respond quickly without waiting for developers.
  • Keep the site alive - search engines and customers will appreciate it.

A tool like Pobo Page Builder is a powerful ally in this regard, not because of the features, but because it puts you in control of the content.

What do successful e-tailers do differently when times get tough?

If you want to pick up conversions with minor adjustments

contact us for a no-obligation consultation and we'll work something out together

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